Privacy Policy

Privacy Policy

Privacy Policy for WinnrWinnr

Last Updated: December 8, 2025

Introduction

WinnrWinnr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our iOS mobile application (the "App"). We understand the sensitive nature of gambling addiction recovery and handle your data with the utmost care and confidentiality.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

Information We Collect

Information You Provide Directly

  • Account Information: Email address, username, and password (encrypted)

  • Profile Information: Display name, profile photo (optional), and any biographical information you choose to share

  • Quiz Responses: Your answers to gambling risk assessment quizzes (DSM-5, PGSI, Lie/Bet screening tools)

  • Daily Check-ins: Records of your daily gambling status and progress tracking

  • Community Contributions: Forum posts, comments, reactions, and other community interactions

  • Chat Messages: Conversations with our AI therapist feature

  • Support Communications: Any correspondence you send to our support team

Automatically Collected Information

  • Usage Data: Features you use, actions you take, and time spent in the App

  • Device Information: Device type, operating system version, unique device identifiers

  • Achievement Data: Trophy progress, milestones reached, and gamification metrics

  • Financial Tracking Data: Self-reported spending amounts and calculated savings (we normalize currency to ensure fair comparisons globally)

  • Screen Time Data: When you interact with gambling-related apps (via Apple's Screen Time API), used solely for mindful intervention prompts

Information from Third-Party Services

We integrate with the following third-party services that may collect information:

  • Supabase: Our backend database provider that stores your account and app data

  • RevenueCat: Processes subscription payments and manages your premium membership status

  • OneSignal: Delivers push notifications for community interactions and daily reminders

  • Apple Screen Time API: Monitors access to gambling apps for intervention purposes (data stays on your device and is not transmitted to our servers)

How We Use Your Information

We use the collected information for the following purposes:

  • Core Functionality: Enable daily check-ins, progress tracking, and achievement systems

  • Personalization: Customize your experience based on your goals and progress

  • Community Features: Facilitate forum discussions, comments, and peer support

  • AI Therapist: Provide conversational support through our streaming chat feature

  • Intervention Support: Display mindful reflection prompts when gambling apps are accessed

  • Notifications: Send relevant push notifications about achievements, community activity, and daily reminders

  • Premium Features: Manage your subscription status and unlock premium content

  • Analytics: Understand how users interact with the App to improve features and user experience

  • Safety and Security: Detect and prevent fraud, abuse, and technical issues

  • Legal Compliance: Comply with applicable laws and regulations

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time through the App settings or by contacting us.

Specific retention periods:

  • Account Data: Retained until account deletion

  • Chat History: Retained for the duration of your account

  • Forum Content: May be retained in anonymized form to preserve community discussions

  • Analytics Data: Aggregated and anonymized after 24 months

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We share data with trusted third-party service providers who assist us in operating the App:

  • Supabase (database hosting)

  • RevenueCat (subscription management)

  • OneSignal (push notifications)

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

With Your Consent

We may share your information for any other purpose with your explicit consent.

Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Update or correct inaccurate information

  • Deletion: Request deletion of your personal information (right to be forgotten)

  • Data Portability: Receive your data in a structured, commonly used format

  • Opt-Out: Unsubscribe from marketing communications or push notifications

  • Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at [your-email@winnr.app].

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • Encryption: All data transmitted between the App and our servers is encrypted using TLS/SSL

  • Authentication: Secure authentication via Supabase with encrypted password storage

  • Access Controls: Strict access controls limit who can access user data

  • Regular Security Audits: We regularly review our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Children's Privacy

Winnr is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected

  • Right to know if personal information is sold or disclosed

  • Right to opt-out of the sale of personal information (note: we do not sell personal information)

  • Right to deletion of personal information

  • Right to non-discrimination for exercising your rights

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

  • Legal Basis for Processing: We process your data based on consent, contractual necessity, legitimate interests, and legal obligations

  • Right to Lodge a Complaint: You may file a complaint with your local data protection authority

Push Notifications

You can opt-out of push notifications at any time through:

  • iOS Settings > WinnrWinnr > Notifications

  • In-app notification settings

Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy in the App

  • Updating the "Last Updated" date

  • Sending you an email or push notification (for significant changes)

Your continued use of the App after changes become effective constitutes acceptance of the revised Privacy Policy.

Health Information Disclaimer

While Winnr is designed to support gambling addiction recovery, it is not a substitute for professional medical or psychological treatment. The App does not diagnose, treat, or prevent any medical condition. Information shared in the App, including AI therapist conversations, should not be considered medical advice.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: contact@winnrwinnr.app
Address: 2047 W Whisper Rock Trl, Phoenix, AZ 85085
Support: Available through the App's Help section

Consent

By using WinnrWinnr, you consent to this Privacy Policy and agree to its terms.

Note: This privacy policy is effective as of the date stated above and applies to all users of the WinnrWinnr iOS application.